本政策说明慢游记在行程咨询、订单和客户服务过程中如何处理个人信息。
1. 信息处理主体 / Who We Are
本网站由云南慢游记国际旅行社有限公司运营。隐私相关咨询可发送至 ZongHengTravel@manyoujiholiday.com，或致电 +86 199 8858 1829。
This website is operated by Yunnan Manyoo Travel International Travel Agency Co., Ltd. Contact us at ZongHengTravel@manyoujiholiday.com or +86 199 8858 1829.
2. 我们收集的信息 / Information We Collect
- 姓名、WhatsApp／电话号码、电邮及联系地址；
- 出游日期、人数、年龄结构、目的地、住宿与其他旅行偏好；
- 订单编号、预订金金额、付款状态及您主动提供的付款凭证；
- 为网站安全和运行产生的设备、日志、Cookie 与基础访问数据。
We may collect contact details, travel preferences, order and payment-confirmation data, plus limited device, log and cookie information needed to operate and protect the website.
3. 使用目的 / How We Use Information
信息仅用于回复咨询、设计行程、处理订单、确认预订金、履行旅游服务、提供售后支持、保障网站安全以及履行适用的法律义务。
We use information to respond to enquiries, design itineraries, process reservations, confirm deposits, provide travel and support services, protect the website, and meet applicable legal obligations.
4. 信息共享 / Sharing
为完成您要求的服务，我们可能在必要范围内与酒店、交通、导游、景区、技术服务商及支付或通信服务商共享相关信息。除履行服务、取得您的同意或法律要求外，我们不会出售您的个人信息。
We may share necessary information with hotels, transport providers, guides, attractions, technology, payment or communication providers. We do not sell personal information.
5. 跨境与保存 / Transfers and Retention
海外旅客与中国境内供应商之间的服务可能涉及跨境通信。我们仅在实现上述目的所需期间保存信息，并根据订单、合同、财务和法律要求决定具体期限。
Serving overseas travelers may involve cross-border communications with suppliers in China. Information is retained only as long as needed for service, contractual, accounting and legal purposes.
6. 安全措施 / Security
我们采取合理的访问控制、账户权限和技术措施保护信息，但互联网传输无法保证绝对安全。请勿通过公开渠道发送银行卡密码或其他不必要的敏感信息。
We use reasonable access and technical safeguards, but no internet transmission is completely secure. Do not send passwords or unnecessary sensitive information through public channels.
7. 您的权利 / Your Choices
您可以联系我们查询、更正或删除信息，撤回非必要处理的同意，或反对营销通信。某些订单、合同或法定义务所需的信息可能无法立即删除。
You may request access, correction or deletion, withdraw optional consent, or opt out of marketing. Some records may need to be retained for orders, contracts or legal obligations.
8. 未成年人 / Children
未成年旅客的信息应由父母或监护人提供并授权，仅用于行程安全与服务安排。
Information about child travelers should be provided and authorized by a parent or guardian and used only for safety and service arrangements.
9. 政策更新 / Updates
我们可能更新本政策，并在本页注明生效日期。重大变化将通过合理方式提示。
We may update this policy and will show the revised date on this page. Material changes will be communicated where reasonably appropriate.